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CommonTime Enterprise Mobility Blog

5 Minute Walkthrough: Clinical Messaging

Clinical Messaging has been designed to empower clinical and healthcare support staff with a secure, reliable communication channel that enables meaningful conversations whilst protecting sensitive data. Although consumer messaging applications have gained prominence throughout the NHS, there are a number of issues with such channels - including the risk of vital information not being copied into electronic patient records.

As highlighted by the Clinical Messaging product overview, our secure mobile application overcomes the challenges posed by consumer messaging platforms, such as the lack of auditability, clinical system integration and security risks.

In this short, 5-minute video, CommonTime's Chris Martin demonstrates the basic functionality of the app, and showcases a selection of features developed for a range of healthcare environments. Because the app is still in development, this video will be updated over time to include the latest and most up-to-date features.

Creating New Conversations

After a user has logged in using a valid Active Directory account, the homescreeen displays a list of all active conversations and the option to create a new message. Tapping this option brings the user to a second screen on which it is possible to search a list of all available staff. Up to 10 individuals can be added to a conversation from this screen.

At this point, the app provides a choice between two different message types; Direct and Named. A direct conversation can be sent to an individual or group and will always exist between these individuals. Meanwhile, multiple named conversations can exist between the same individuals - designed to be used for specific topics, such as patients or wards.

Text and multimedia messages can be sent securely to both Direct and Named conversations across both WiFi and mobile networks.

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 "Clinical Messaging from CommonTime allows HCPs to securely send text and multimedia messages."

Direct conversations are created as soon as the first message is sent. Named conversations, however, require a subject line before they can be created. On the same screen, an optional description can be entered to provide more detail to participants. These conversations are created as soon as this information has been entered, meaning no messages need to be sent immediately.

Message Alerts & Controls

In a Direct conversation with one other user, an outlined tick is displayed once a new message has been sent. This changes to a filled tick once a message has been received and read. The receiver of a message will be notified via push notification, and is able to view the full message within the Clinical Messaging app.

Although Direct messages are permanent, all users have the option to leave a Named conversation at any point. In addition, there are three administrative levels within any Named conversation. Users can be added to or removed from conversations by administrators and owners. Administrators have additional rights that are granted by the owner. The owner is the individual that started the conversation, and is able to end the conversation at an appropriate point.

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 "Clinical Messaging records all messages and activity to support governance & audit teams."

These basic features form the core functionality of Clinical Messaging. In addition to providing users with this, all messages and actions are recorded by the central messaging server. This grants audit and governance teams the ability to view full conversation histories and conduct investigations with confidence.

Future Developments

We are commited to delivering a messaging solution that meets the needs of healthcare professionals, and as such are continuously adding to Clinical Messaging. The features listed in this section are currently in development and will be added to the demo once complete:

  • Direct integration into electronic patient records and clinical systems
  • Workflow based integration and actions (such as reminders and bots)
  • Additional types of multimedia attachments, including documents
  • Notification types based on message priority - e.g. paging functionality

Find out more about Clinical Messaging and book a demonstration with one of our healthcare communication experts.

CommonTime Clinical Messaging

Posted by Chris Martin

Chris is a digital marketer who strongly believes in the power of creating memorable customer experiences. He proactively drives digital strategy and content production at CommonTime.