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CommonTime Enterprise Mobility Blog

Introducing First Response for Volunteer Lifesavers

Volunteer lifesavers are a vital aspect of the emergency services ecosystem. These individuals are often the first to arrive on scene after medical 999 calls. Their first aid knowledge can greatly improve a patient's chances of survival in the minutes before ambulance crews arrive. During a cardiac arrest, for example, every minute without treatment can decrease a person's chance of surviving by up to 10%.

It is therefore imperative that volunteer lifesavers are able to reach those in need as quickly as possible. However, that is no easy task - as there are considerable challenges. From pinpointing exactly where the incident has occurred, to gaining entry into often private spaces, and even plotting a route that takes into account the location of nearby defibrillators (when required).

In high pressure situations, volunteers need to act fast, with the information they have. That's why we developed First Response. This critical communication app provides vital information to front-line staff, as well as a direct line of contact with switchboard operators - improving the effectiveness of both parties.

Empowering Community Volunteers

Currently, many community first responders rely on telephone conversations or text messages with switchboard operators to gather the information they require. However, not only is this a fairly lengthy process that uses valuable time, it is not always the most reliable system - sometimes leaving first responders with less information than required.

First Response simplifies this process, automating the data sharing process with alerts that let operators know when a volunteer acknowledges an incident, is en-route an arrives. First responders are able to plot the quickest route within the app, in addition to locating nearby defibrillator units. At any point, volunteers can also request further information from switchboard operators, or activate a silent police alarm for use within potentially hostile situations.

Once both the first responder and ambulance crew have arrived on scene, the app guides users to complete assessment forms and clear the scene. Assessment forms have traditionally been completed on paper, with manual entry required to transfer data into an electronic format. By building this into the app, administration times are significantly reduced for both volunteers and operators.

First Response offers four key benefits to organisations, above and beyond what traditional legacy systems have been able to accomplish. These include:

  • Enabling two-way communication between volunteer first responders and switchboard operators
  • Improving response times by creating efficient workflows and providing rich location data 
  • Reducing administrative workloads by integrating post-first aid forms directly into iCAD systems
  • Maximising the amount of incidents that can be attended by effectively managing teams of First Responders

Empower Community First Responders

Community volunteers are a vital aspect of the emergency service ecosystem. They must react quickly, must decisions on the spot and be available to help those in need. It's time to empower your team with the equipment they need to support the vital work that they do.

Switch today to see how the new generation of Community First Responder apps can make a difference to your organisation. Our expert team of developers, integration experts and consultants are here to ensure your investment is a success. Contact our team today to find out more.

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Posted by Chris Martin

Chris is a digital marketer who strongly believes in the power of creating memorable customer experiences. He proactively drives digital strategy and content production at CommonTime.