The way in which we communicate is changing. Over the past 30 years, mobile devices have assimilated many of the features that were once found in different pieces of hardware. From text messaging, to internet access, video conferencing functionalities and more - the modern smartphone is a gateway to a plethora of activities that can be accessed 24/7.
In fact, software is fast becoming a more important asset than the hardware it runs on. The ubiquity of smartphones are connecting people in smart and inventive ways - but many organisations have yet to catch up.
A heavy reliance is placed on legacy systems such as pagers, intranets and email based communication. While these have their place, a reluctance to experiment with alternative methods of collaboration, data & file sharing is stifling innovation and team effectiveness.
In this SlideShare, CommonTime explore the case for intelligent enterprise communications and why doing nothing can be surprisingly costly.
The way in which employees communicate is changing, but businesses are not adapting. Still reliant on legacy systems, staff are finding increasingly creative w...
The Current Situation
There’s no doubting that a breakdown in the communication process can cause huge problems for businesses. However, they are still surprisingly common. A staggering 80% of all serious medical errors involve miscommunication, as reported by the Joint Commission Center for Transforming Healthcare. Further, an article in the Journal of Health Information Management found that 86% of all mistakes in healthcare are purely administrative.
These findings are indicative of an industry in which ageing communication systems form vital infrastructure. In industries which use technology to better connect employees, staff productivity can be improved by 20-25%. This translates into estimated savings $1.3 trillion per year worldwide.
So what, in particular, do companies need to do in order to unlock such savings? CommonTime propose that there are two actions that should be taken:
- Developing and implementing a forward-thinking communications strategy that defines process, as well as best practice
- Replacing legacy hardware and software with systems that meet the needs of a modern workforce
By doing this, organisations are able to improve front-line intelligence for staff, ensuring that they have access to real-time information when they need it. Ultimately, over the past few decades, the needs of customers have changed, but also the needs of employees have changed - shaped by at home experiences and social interactions.
Technology That Enables Communication
While there is still much work to be done before communication policy and technology catch up to modern needs - there are a few examples of innovation in the field. One such example is the Barclays Now portal - a personalised, customisable digital platform available to staff globally. Since launch, the unique experience has helped ensure that 90,000 users interact with the content, reach between 60-70% of the total workforce.
Another example of communicative innovation is provided by Vodafone. An initiative spearheaded by the Group CEO, the company sought ways to break down departmental barriers and silos. The result of this search was the setup of a regular virtual Town Hall meeting, in which staff could ask questions direct to management in an open forum.
It is innovations like these that CommonTime aim to enable through Intelligent Enterprise Communication platforms. Previous examples of success have included the design and development of an app for Addison Lee drivers, streamlining their day-to-day responsibilities with access to real time information.
Additionally, we have worked with NHS Trusts to develop solutions that replace legacy systems such as integrated care records, pager devices and incident management. Importantly, each of these solutions add vital functionality that is required for effective working in a modern environment. In particular, our pager replacement and incident management systems enable two-way messaging for better collaboration in emergency situations.
Importantly, Intelligent Enterprise Communications provide a better platform for staff collaboration and, in turn, better results. This is achieved through delivering critical information at vital moments, enabling communication between teams and breaking down departmental barriers with a flat hierarchy.
Find out more about how Intelligent Communications can improve efficiency within your team, download the brochure for free today.